Frequently Asked Questions
When you travel with Silver Line, you are guaranteed to have a medically trained assistant along for the journey. Ask at booking whether you need a CNA, RN, LPN, Occupational Therapist or other level of care.
Q: How do I know what level of care we need?
A: Silver Line’s Travel Coordinator will help you in determining the appropriate personnel to ensure the utmost safety throughout your journey. Our coordinator will discuss the client’s physical and emotional concerns with you or a family member. Silver Line abides by all HIPPA regulations regarding your privacy. Often our coordinator will have a better idea of one’s capabilities to travel by communicating with physical therapists, home health care personnel, or physicians. Our client’s physician must sign a waiver prior to travel, affirming the level of care to be appropriate.
Q: Can family members or friends accompany my parent on the trip?
A: Yes. We understand that entrusting such a big venture to a stranger can be unnerving and we welcome any companions who would like to travel with us. Silver Line only assumes responsibility for assisting our client(s) but we are happy to make travel arrangements for everyone to ensure seats together if flying.
Q: Can you help us pack?
A: Yes. Many of our clients are leaving Florida for the summer and need a little help closing up the house. This may be a two-visit process to secure luggage from the attic and physically assist in packing with the new TSA requirements.
Silver Line Elder Transport takes our passengers from home to the gate, or to their ultimate destination.
Q: This must be so expensive. Can we afford it?
A: You will be surprised at how affordable our services are. Please see our fee schedule. The primary expense is usually the airfare for our caregiver but this is an expense which would be incurred if a family member were to travel with you as well. What your family member is saving is lost time at work, a rental car, and using time that they may need to ready your destination for your arrival.
Q: How far in advance do we need to reserve your service?
A: More is always better. Please allow at least 2 weeks advance notice to assist us in finding the best options and rates for travel. Of course situations arise of a more urgent nature and we will always do our best to accommodate last minute situations.